Return Policy

Al Nafay Surgical Return & Refund Policy

Welcome to Al Nafay Surgical. This Al Nafay Surgical Return & Refund Policy explains the conditions for product returns, refunds, replacements, and shipping charges. Please read this policy carefully before purchasing hospital furniture, surgical equipment, or medical devices from alnafaysurgical.pk.

Return Eligibility

Al Nafay Surgical accepts returns for eligible new products within 7 days of delivery. However, the product must meet all return conditions listed below.

  • The product must remain unused and in its original condition.
  • The customer must return all original packaging, accessories, manuals, and components.
  • The customer must provide a valid invoice, receipt, or order number.
  • The customer must contact our support team within 7 days of receiving the order.

After receiving the return request, our team will review the details and guide the customer through the next steps.

Non-Returnable Products

For safety, hygiene, and quality-control reasons, Al Nafay Surgical does not accept returns for the following products:

  • Customized or made-to-order products
  • Products manufactured according to customer specifications
  • Opened or used consumable items
  • Used or refurbished medical equipment
  • Products damaged through misuse, negligence, mishandling, or incorrect installation
  • Products with missing accessories, manuals, packaging, or parts
  • Products returned after the 7-day return period

Therefore, customers should carefully review product specifications, condition, and order details before confirming a purchase.

Return Process

To request a return, contact Al Nafay Surgical within 7 days of delivery. Please provide the following information:

  • Customer name
  • Order number or invoice number
  • Product name
  • Reason for the return
  • Clear photographs or videos if the product is damaged, defective, or incorrect

Next, our support team will review your request. If the product qualifies for return, we will provide return instructions. Please do not send any product back without receiving approval from Al Nafay Surgical.

Product Inspection

Once we receive the returned product, our team will inspect its condition, packaging, accessories, and supporting documents. After that, we will inform the customer whether we have approved or rejected the return.

If the product shows signs of use, damage, missing parts, or improper handling, Al Nafay Surgical may reject the return or deduct applicable costs from the refund.

Refund Process

After approving a return, Al Nafay Surgical will process the refund through the original payment method whenever possible. Generally, approved refunds may take 5 to 7 business days after inspection.

However, bank processing times may vary. Therefore, the final refund date may depend on the customer’s bank or payment service provider.

The Al Nafay Surgical Return & Refund Policy does not guarantee an immediate refund before product inspection and approval.

Replacement Policy

If the customer requests a replacement instead of a refund, Al Nafay Surgical will arrange the replacement after approving the returned product. However, replacement availability depends on stock and product condition.

If the same product is unavailable, we may offer an alternative product, store credit, or refund after discussing the available options with the customer.

Damaged or Incorrect Products

Please inspect the shipment immediately after receiving it. If Al Nafay Surgical sends the wrong product or if the shipment arrives with visible damage, contact us as soon as possible.

To support the claim, please share photographs or videos of:

  • The outer packaging
  • The product condition
  • The shipping label
  • The damaged or incorrect item

After verification, we may arrange a replacement, return, or refund according to the circumstances.

Return Shipping Charges

If Al Nafay Surgical sends an incorrect product or confirms a valid delivery-related issue, we may cover the reasonable return shipping charges.

However, if the customer changes their mind, orders the wrong product, or returns an eligible item for another personal reason, the customer will pay the return shipping charges.

In addition, original delivery charges may remain non-refundable unless the return results directly from an error by Al Nafay Surgical.

Order Cancellation

Customers should request cancellation before Al Nafay Surgical begins procurement, manufacturing, customization, packing, or dispatch.

Once we start these processes, cancellation may not be possible. Furthermore, customized products, special-order items, and imported equipment may remain non-cancellable and non-refundable.

Refurbished and Used Equipment

Al Nafay Surgical clearly identifies refurbished or used equipment before sale. Therefore, customers should inspect the product, review its condition, and confirm all specifications before purchasing.

Used and refurbished equipment is non-returnable unless Al Nafay Surgical confirms otherwise in writing.

Contact Al Nafay Surgical

For questions about the Al Nafay Surgical Return & Refund Policy, product returns, refunds, replacements, or order cancellation, please contact our support team.

Al Nafay Surgical
Makkah Center, Salamatpura Morr, Main Grand Trunk Road, Opp. Faysal Bank, Lahore, Pakistan

Email: info@alnafaysurgical.pk
Phone: +92 304 5045045
Website: https://alnafaysurgical.pk

Last Updated: 26 July 2026

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